About
IPERS is dedicated to supporting our members, including answering your most frequently asked questions. Each month IPERS creates the following list of questions members are asking with frequency by phone, email and social media. The list is updated as questions are received. Before you contact IPERS by phone or email, read this page; it may offer the information you need.
March 2024
Is IPERS going to stop sending documents by mail?
Annually, IPERS mails millions of pieces of paper, which has environmental and financial consequences.
Beginning in late 2024, IPERS will default ALL members’ document delivery preference to digital. At that time, IPERS will discontinue providing documents via the US Postal Service.
Also at that time, IPERS members will have the opportunity to manage/change their delivery preference by calling IPERS or in My Account. IPERS will notify members when this functionality is available.
IPERS strongly encourages its members to activate the account in My Account. Not only does My Account include all documents, statements and correspondence from IPERS; it also offers a range of resources for IPERS members and retirees. Watch this video for an overview of My Account. Watch this video to learn more about logging in.
When will I receive my Annual Benefits Statement?
FY2023 Annual Benefits Statements began mailing on approximately March 21, 2024.