Consumer Protection

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IPERS is committed to protecting your personal information and takes steps to prevent fraud and identity theft.

IPERS does not solicit personal information like Social Security numbers or bank account information by email, which is not a secure form of communication.

The safest way to communicate with IPERS is by calling or through My Account, IPERS' online portal to your membership and benefit information. The secure, self-service system allows you to view your history of letters and documents, view a record of your IPERS contributions, update your designated beneficiaries and more.

Be aware of official-looking scam emails that attempt to obtain your personal information by directing you to click to a fraudulent website. We want to provide you with the resources you need to protect yourself from fraudulent scams and other misleading financial offers. IPERS is the ONLY source that can provide confidential details about your retirement benefit. 

Use the following links to learn more about how to prevent identity theft and report suspicious activity and find out what to do if you are a victim.

Federal Trade Commission

Iowa Attorney General

Internet Crime Complaint Center (IC3)

State of Iowa’s Information Security Office

Report suspicious e-mail from an Iowa state agency. 

U.S. Postal Service

If you receive a suspicious call or an unsolicited email that appears to be from IPERS and asks for your personal information, please contact IPERS

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Consumer Protection Resources

Consumer Protection Resources


Dependent Adult Abuse

‘Dependent adult’ means a person eighteen years of age or older who is unable to protect the person’s own interests or unable to adequately perform or obtain services necessary to meet essential human needs, as a result of a physical or mental condition which requires assistance from another, or as defined by Department rule.



  • Provide information and referrals to older adults, adults with disabilities, veterans and their caregivers
  • Coordinate a wide range of long-term living and community support services
    • case management
    • congregate and home-delivered meals
    • employment services
    • family caregiver services
    • options counseling
    • respite care
    • transportation services